- Exceed Customer Expectations - This is at the center of our core values. We will work to consistently and completely exceed customer expectations;
- Continuous Improvement - We will use the most current best practices procedures, listen closely to our customers, and continually strive to improve our processes, systems and expertise for their benefit;
- Mutual Trust and Respect - We will treat each person with dignity at all times whether they are insurance suppliers, vendors or fellow employees; All are important links in the chain that supports exceeding customer expectations;
- Teamwork - We will strive to work as a team because a team combines the strengths of multiple skill sets, experience and perspectives to produce richer results for the customer;
- Attitude - We will get up each morning with the responsibility for having the kind of positive attitude that enables us to focus on constructive communications and tasks that lead to agency growth and exceeding customer expectations.